See Your Business As Customers Do

7/3/2019 (Permalink)

Running a business isn’t an easy task. Knowing what to prioritize can mean the difference between success and failure. Even under the best of circumstances, there will be differing opinions and complaints from employees and customers about how the business is being run. Knowing how to respond to these criticisms can mean more than you realize.

The fact that someone took the time to bring an issue to your attention should let you know that this is something that warrants thought and investigation. Being criticized is never fun, but take it as a gift of valuable information. If one person noticed it, imagine how many others have also noticed it but never told you?

The cleanliness of your facility, offices and restrooms is one area that others may see and you don’t. Just as a filthy restaurant restroom  promotes an uneasy feeling about the conditions of the kitchen, an unkept work environment can reflect upon the perception of your business. Disheveled work spaces and dirty common areas can lead customers to question your work practices, commitment to detail and level of professionalism. The fact that they notice these things and your staff hasn’t can erode confidence in your ability to handle the job for that customer. 

You can be the best in the business at what you do and that fact will be lost quickly if these details are left unaddressed. The solution is to hire a competent cleaning company that can perform the quality of cleaning that can match the reputation of your business.

SERVPRO has been in business for 50 years and is the leader in commercial cleaning and restoration.   SERVPRO of Howell/Wall is the perfect compliment to your weekly cleaning service. Whether it’s carpet and duct cleaning, deep cleaning even water losses, fire damage and more. We can make it "Like it never even happened." Make sure your customers see your business in the best light. You run your business and let us make you look fantastic. (732) 577-1010.